QUESTIONS & ANSWERS

LASH EXTENSIONS

Do you have any care instructions or tips for my lashes?

PRE-CARE INSTRUCTIONS
You should thoroughly clean your lashes with a mild cleanser as well as an eye makeup remover. Lashes should be clear of any makeup residue so that time is not taken away from your appointment.


AFTER CARE INSTRUCTIONS
Regular glue instructions-highly recommend waiting 48hrs before exposing lashes to water. Do not swim,shower, use hot tubs or steam rooms during the first 48hrs.Doing so can cause glue not to cure properly and cause lashes to stick together. Also highly recommended that water based eye makeup remover only be used with this glue. This will help you enjoy your lashes even longer.

Upgrade glue Instructions-using the upgrade glue allows you to get your lashes wet after a complete 24hrs. Oil based eye makeup can be used with this glue. Best for the eyeconic woman who is often active or loves to wear mascara with their extensions. Water based eye makeup remover is still recommended to be used to clean lashes of debris


GENERAL TIPS
Do not use Waterproof mascara, we recommend a water based mascara

An eyelash curler cannot be used with extensions, only a heated curler

Do not pick, pull or rub your lashes as these actions will cause damage to your natural lashes and may possibly be permanent.

If you experience any itching or irritation, contact your technician immediately as you may need to have them removed and a new set applied with sensitive glue.

Even if you do not wear makeup while you have extensions, it is necessary to clean them daily with a water based eye makeup remover. Doing so cleans any debris that can build up on your natural lashes. Not including this step in your aftercare can cause natural lashes to be weakend and may cause early shedding or damage to your growth. May even cause eye mites.

What service should I choose when booking my appointment if I have lash extensions from another lash bar, but want to get a fill from Eyeconic?

You would choose the “outside fill”  option with either faux mink, silk, and Siberian mink,  when booking.  This is required when you are visiting The Eyeconic Lash for the first time and have had extensions applied from another lash bar that you would like to add to.

What is the process to find out what kind of lashes are best for me?

It’s as easy as 1,2,3!  First, pick your style, so we know the look you are going for.  Second, choose your lash material depending on the quality of lashes you are wanting.  Third, choose if you want any add-ons to either add that special touch or if you need special glue for a vacation or beach trip!

How is the Real Siberian Mink hair cruelty free?

The Eyeconic Lash is against cruelty to animals for any reason and we have gone to great lengths to source the finest quality of Authentic Siberian Mink Eyelash Extensions which come from safe and reputable suppliers. The minks animals and are gently brushed and their fur is then collected, treated and pre-curled in order to be suitable for eyelash extensions.

Does it damage my lashes?

Eyelash extensions done professionally do not damage the natural lash. We place one extension per natural lash, so as the natural lash sheds (every four weeks) the extension simply falls off with natural lash shedding process. If lashes are applied and not separated or attached to more than one natural lash, or too heavy for your natural lash then it is possible to have damage occur.

How quickly do I need a fill?

We recommend every two weeks especially after your first fullest so that we may keep them looking fabulous! If you can only come every three weeks, then it is possible you won’t get the desired volume due to time constraints.

How long do they last?

People shed a little differently and depending on how well you take care of your lashes depends on how long they last, but possible to last up to four weeks.

Do I need to let my lashes "rest"?

It is not necessary to take breaks between sets and fills. What we call lash rehab is a process in which we recommend a light weight lash along with a growth and strengthening serum..Lash rehab can take up to four to six weeks or longer depending on the initial state of damage.

What if I need to take them off?

Do not pull them off! This will damage your natural lashes. We have a serum that will break down the glue bond making them slide off with no damage.

How do I know which look to pick?

If you don’t know, then we can do a personal consultation at the time of your appointment.

How much do eyelash extensions cost?

The cost of the initial full set depends on the type of material we use for the lash extension.  The price of the full set can range from $98 – $400.  After the full set, fills every two weeks are less expensive.

How long do eyelash extensions take?

For your first full set of eyelash extensions will take approximately an hour and a half to two hours, depending on how full you would like them and how many natural lashes you have.  After your initial full set and when getting your eyelash extension fill, it takes forty five minutes to an hour.  Keeping up with appointments every two weeks guarantees they will stay looking full and beautiful!

Do I need to take out my contacts when I get eyelash extensions?

When getting eyelash extensions we suggest you take out your contacts to prevent fumes from getting behind your contact, but many people don’t have a problem with leaving them in.

Does it hurt when I get eyelash extensions?

Eyelash extensions are pain free!  In fact, most clients fall asleep during their appointment time.  If any itching or slight burning from the glue fumes occur we suggest you tell the technician as there are several instant remedies.

Do you cut my natural lashes during the process of applying eyelash extensions?

There is absolutely no cutting.  As technicians, we will do everything to maintain the current strength and health of your natural lashes during application.

What should I expect during my appointment when getting eyelash extensions applied?

We provide whatever experience you want.  Some clients prefer to take a nap and we suggest you bring your earbuds or we provide spa music.  You shouldn’t feel anything as this service is pain free.  Other clients prefer to talk and have conversation which is fine as well.  We suggest you let us know at the beginning of the appointment what you prefer.

Can I still get eyelash extensions if I have sensitive eyes?

Yes!  If you have had sensitivities in the past or might have reservations about our glue, you can simply come in for a patch test.  After 24 hours and no reaction, you are free to get your eyelash extensions without hesitation.  We have several high quality glues to choose from if an irritation does occur.

What if I get an allergic reaction to the glue after getting eyelash extensions?

You can call us and we can remove the eyelash extensions and try a patch test of a different glue.  Take an antihistamine to reduce irritation.  We also carry a new sensitive glue that was tested at UCLA.  The ingredients in this sensitive glue do not have the chemical that causes most allergic reactions.

What is your rescheduling and cancellation policy?

For all you lovely Eyecons, your appointment time means a great deal to us and we aim to provide high quality services in a timely manner. At The Eyeconic Lash we ask that you please provide a 24hr cancellation notice, if you need to cancel your appointment.  You may do so by calling or by going to our online scheduler and cancelling your appointment.  If you are unable to cancel your appointment 24hrs before or if you no show your appointment you will be charged full price for your service.

If you call in to reschedule the same day as your appointment you will only be charged 50% for your rescheduled appointment.

When scheduling an appointment online or over the phone you are asked to provide a card to reserve your appointment. We will not be able to schedule an appointment if a credit card is not provided. Thank you in advance for your understanding and we look forward to serving you.

Do you offer refunds?

We do not offer refunds for any services at The Eyeconic Lash. However we will provide a credit on your account or a gift card for future services.  If you are unhappy with any services received please let us know and we will happily fix or solve any issues that arise.

When should you get a patch test for extensions?

If you have had an allergic reaction to dermabond, surgical tape, allergies or sensitivity to adhesives for lash strips.  If you have had swelling, redness or itchiness during any prior extension service.

How long do you have to wait after patch test is completed?

A fill – 24 to 48 hours.

What must I do before a lash extension service?

You must arrive with no makeup on or around the eyes. No mascara residue or concealer. The reason we ask this is because this can affect the way the lash extension adheres to your natural lash, causing the glue bond to become weak. You will lose the extensions very quickly if you are not able to follow this rule.

What are some contradictions that can cause you not to be able to get lash extensions?

Cataracts, Glaucoma, Diabetes, Retinopathy are all conditions that require you provide a physician’s authorization in writing that will allow you to receive the service.

If I have had Lasik Surgery, can I get lash extensions?

It is best to wait 4 weeks after surgery to apply lash extensions.

What conditions and skin types can affect retention?

Excessively oily skin and hair can cause you to lose lash extensions. Conditions that can cause you to lose extensions faster are Thyroid issues, Trichotillomania, Alopecia and hay fever or heavy weather allergies.

Can I get Botox before a lash extension service?

It is best to get Botox after your lash service. Your technician must put pressure on your forehead during your service. Please inform your technician if you just received Botox.

MICROBLADING

IS BROW EMBROIDERY PERMANENT?

No, It is semipermanent.

HOW LONG DOES BROW EMBROIDERY TAKE?

2 – 3 Hours

What are the prerequisites for microblading?

No Retinol or Retinoids 1 week prior and no use allowed while healing.  Must be 2 weeks from last brow wax. Must be 2 weeks from last Botox/Fillers.  Must be at least 2 weeks since last professional exfoliations/chemical peels. It is recommended that there are no active cold sores. Must have Zovirax prescription for eyeliner tattooing if you have history of Ocular herpes virus.

CAN I GET BOTOX AROUND MY BROWS BEFORE OR AFTER BROW EMBROIDARY PROCEDURE?

2 weeks before and if healed completely 2 weeks after or until healed.

DO I NEED TO COME BACK FOR A TOUCH UP?

Yes, in 2 to 4wks.  Pigment retention depends on skin type, age, aftercare, sun exposure, use of certain skin products, pigments used, immune system, medications and other factors. Touch ups are recommended once a year to prevent natural fading.

Is Microblading painful?

There can be pain even after topical anesthetic has been used. Anesthetics work better, or differently on some people than others.

RUSSIAN VOLUME LASHES

What are Russian Volume Lashes?

The application of a hand made “fan” of thinner diameter lashes using 2 to 3 or more lashes that are hand-crafted to customize the perfect weight for every single natural lash.

HOW ARE RUSSIAN VOLUME DIFFERENT FROM CLASSIC LASHES?

Russian volume lashes can look dramatic or natural however they differ from classic lashes for the simple fact that a thinner lash is grouped into a fan shape which allows  2,3,or 4 lashes equalling the same weight as one classic lash.  This allows a full lush look because your are doubling up on lashes that are applied during your full set.  We will isolate one natural lash just like classic lashes but apply the lash fan on that individual lash.

HOW LONG DOES IT TAKE TO GET A RUSSIAN VOLUME FULL SET AND FILL?

This varies depending on what dimension you desire for example 3D, 4D, 5D or 6D.  Time can range from 2 to 4 hrs for a full set and hour and half to 2 hours for a fill.

What material is used when applying Russian Volume Lashes?

We only use the highest quality of silk lashes.

How often do you have to get a fill when you have volume lashes?

Most clients can go 3 wks but that depends on how well you take care of your lashes, how you clean them and what makeup you where on a daily basis.  You should have 50% of you lash extensions for a 2 week fill and 35% on a 3 week fill. However, to make it easier we have allowed you the option of booking 1,2,3 or 4 week fills for all lash fills.  If you have less than 30% of you lashes you will be asked to book another full set appointment.